- Staff supervision and team management Guest relations and customer service excellence Front desk operations and check-in/check-out procedures Inventory management and procurement Conflict resolution and problem-solving Training and mentoring staff Knowledge of hotel management software (e.g., Opera, PMS systems)
Nakazibwe Vickie
SUPERVISORS
Nakazibwe Vickie
Joined 2 months ago
Available for work
Professional Summary
- Experienced and results-driven hotel supervisor with experience in hospitality management
- Skilled in overseeing daily operations, supervising staff, and ensuring high standards of guest service
- Adept at handling customer complaints, coordinating teams, and maintaining smooth hotel operations to maximize guest satisfaction
Skills
Experience
- Supervise front desk, housekeeping, and other hotel staff to ensure smooth operations
- Monitor guest satisfaction and promptly resolve complaints or issues
- Coordinate staff schedules, assignments, and training programs
- Oversee inventory, ordering, and maintenance of hotel supplies and equipment
- Ensure compliance with hotel policies, safety standards, and quality service
- Assisted in managing daily hotel operations and staff performance
- Handled guest check-ins, check-outs, and reservation management
- Trained new employees on customer service standards and hotel procedures
- Prepared reports on occupancy, revenue, and staff performance
Education
- Yudesi primary school, Emma high school