Experienced and results-driven hotel supervisor with experience in hospitality management. Skilled in overseeing daily operations, supervising staff, and ensuring high standards of guest service. Adept at handling customer complaints, coordinating teams, and maintaining smooth hotel operations to maximize guest satisfaction.
Skills
Staff supervision and team management
Guest relations and customer service excellence
Front desk operations and check-in/check-out procedures
Inventory management and procurement
Conflict resolution and problem-solving
Training and mentoring staff
Knowledge of hotel management software (e.g., Opera, PMS systems)
Experience
Supervise front desk, housekeeping, and other hotel staff to ensure smooth operations.
Monitor guest satisfaction and promptly resolve complaints or issues.
Coordinate staff schedules, assignments, and training programs.
Oversee inventory, ordering, and maintenance of hotel supplies and equipment.
Ensure compliance with hotel policies, safety standards, and quality service.
Assisted in managing daily hotel operations and staff performance.
Handled guest check-ins, check-outs, and reservation management.
Trained new employees on customer service standards and hotel procedures.
Prepared reports on occupancy, revenue, and staff performance.
Education
Yudesi primary school, Emma high school
References
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