Muhindo Liverson

• Front office supervision Team leadership & staff coordination Customer service management Scheduling & task delegation Telephone and email communication Record keeping and reporting Basic computer skills (MS Word, Excel, Email) Professional office etiquette

• Supervised reception and front office staff to ensure smooth daily operations Scheduled shifts and allocated duties to reception team members Ensured professional handling of visitors, clients, and phone inquiries Monitored customer service standards and resolved client issues when necessary Maintained accurate records, files, and front office reports Trained and mentored new receptionists and support staff Coordinated with management and other departments for efficient office workflow Ensured the reception area remained organized, clean, and professional

• Diploma in Business Management and administration, Certificate in Front Office Management

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