Organized and dependable Front Office Supervisor with 5 years of experience in reception and administrative operations. Holds a Diploma in Business Management and Administration and a Certificate in Front Office Management. Experienced in supervising front desk staff, coordinating daily office activities, and ensuring excellent customer service standards.
Skills
Front office supervision
Team leadership & staff coordination
Customer service management
Scheduling & task delegation
Telephone and email communication
Record keeping and reporting
Basic computer skills (MS Word, Excel, Email)
Professional office etiquette
Experience
Supervised reception and front office staff to ensure smooth daily operations
Scheduled shifts and allocated duties to reception team members
Ensured professional handling of visitors, clients, and phone inquiries
Monitored customer service standards and resolved client issues when necessary
Maintained accurate records, files, and front office reports
Trained and mentored new receptionists and support staff
Coordinated with management and other departments for efficient office workflow
Ensured the reception area remained organized, clean, and professional
Education
Diploma in Business Management and administration, Certificate in Front Office Management
References
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